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Devon Volunteer Coordinator

The Volunteer Coordinator will be responsible for managing and co-ordinating FearFree’ Volunteers, including supervision and coaching of volunteers.

Volunteers are essential to FearFree services both support service roles and non-support service roles such as admin and fundraising. Volunteers will be within the following roles:

  • Helpline Support: Responsible for logging referrals and triaging cases, ensuring initial safety advice is given and the service user is directed to the most appropriate service, as well as responding to professional enquiries.
  • Facilitating and Co-facilitating Group Work Programmes: This will include facilitating peer support groups and being second facilitator for group work programmes providing support to victims/survivors of domestic abuse, those who have experienced sexual violence and group programmes for perpetrator groups supporting those who wish to change their behaviour.
  • Befriending Services: offering support to individuals who have experienced domestic abuse or sexual violence and are still impacted by the trauma of their experiences, providing support and encouragement to enable service users to create independent and fulfilling lives.
  • Admin support: Supporting with our admin support teams such as HR support, finance support, covering reception and other tasks as required.

The Volunteer Coordinator will work closely with the Volunteer Manager, Head of Fundraising and other Volunteer Coordinators in other FearFree localities.

FearFree is committed to hybrid working and this role will be a mix of home based and office based, alongside requiring travel for meetings. Travel across Devon is required and occasional travel to our other offices may be required.

Recruitment and training of volunteers

  • Participating in the recruitment of volunteers in both service user facing roles and support roles. This will include advertising for roles, interviewing perspective volunteers and supporting with HR processes.
  • Planning and delivering thorough training for all volunteers, dependent on the role they will be completing.
  • Ensuring each volunteer continues to develop in their role.
  • Liaise with Service Managers and Team Managers to identify roles where volunteers could be utilised.

Service delivery and management of volunteers

  • Providing line management support and supervision to volunteers.
  • Be point of contact for volunteers to raise concerns and discuss cases.
  • Ensure the delivery of a high quality, responsive service to people who have experience domestic abuse and/or sexual violence.
  • Manage volunteers to ensure service users individual issues and needs are clearly identified and plans meet these needs including matching volunteers with clients.
  • Manage the quality assurance of support given by volunteers including safeguarding and compliance with all relevant legislation and best practice guidance.
  • Network with other agencies in order to maintain effective communication and joint working for the benefit of service users.
  • Promote the rights, equality, diversity and needs of service users by ensuring they are respected and valued as individuals.
  • Produce stories and case studies to support the promotion of the service and to evidence the impact of the service.
  • Engage with our Marketing and Fundraising Manager to support with coordinating events and to encourage wider team engagement and support.

  • Providing written reports and information as required, including information which can be used for the promotion of the organisation and to deliver key messages regarding the experiences of our service users.
  • Undertake role relevant training to maintain knowledge, keep up to date with legislation, information and best practice relating to domestic abuse, sexual violence and other related work to maintain Continued Professional Development.
  • Attend team meetings, monthly supervision and participate in organisational data collection as required.
  • Contribute to effective team working with a flexible and pro-active approach.
  • Work within organisational policies and procedures at all times.
  • Respect and value the diversity of the community in which the services work in and recognise the needs and concerns of a diverse range of service users ensuring the service is accessible to all.
  • Ensure security of data, especially sensitive personal data inline with the information security policy.
  • Maintain an awareness and observation of Fire, Health & Safety regulations.
  • Undertake all statutory and mandatory training, as required by the organisation.
  • Carry out any other duties that are within the scope, spirit and purpose of the role, as required

For a full job description/person specification and to apply, please follow the link provided on this website. The closing date for applications for this role is 7th May 2024.

FearFree is committed to encouraging equality and diversity in the workplace.  We strive to be a diverse and inclusive place to work where we can all be ourselves and individual differences are recognised and valued.

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