Head of Services

Vacancy ref: HQ2302

Working closely with our existing Head of Services, you will have joint responsibility for the operational management of Services across our organisation, with a particular focus on our recovery and empowerment services.

Key tasks and responsibilities will include:
• Line managing our Service Managers.
• Overseeing the introduction of counselling and therapeutic support services to FearLess.
• Liaising with and reporting to commissioners.
• Monitoring service efficacy.
• Ensuring all services have written policies and processes in place.
• Supporting the senior management team with the development of new services.
• Acting as Deputy Safeguarding Lead.
• Mobilising new services.
You are required to maintain regular contact with partner agencies, commissioners and funders, negotiating on behalf of the charity, and building strong and positive relationships with others.

This role will require travel across the South West, and a willingness to attend meetings in all our offices on occasion.

MAIN RESPONSIBILITIES

SERVICE DELIVERY MANAGEMENT TEAM
 Be an active member of the Service Delivery Management Team.
 Contribute to the development services across FearLess.
 Ensure FearLess complies with all legal requirements; advise the Director of Service when a breach is likely or has occurred.
 Achieve and maintain external accreditations, such as Leading Lights, ISVA Standards and Respect Standards.
 Provide cover for your counterpart Hea d of Services (primary responsibility for safety and support services).
 Act as Deputy Designated Safeguarding Lead for FearLess.
 Deputise for the Director of Service.
 Support senior colleagues including the Head of Communications, Head of Fundraising, and Head of Finance to ensure excellent services and a joined up approach.

MANAGEMENT ROLE
 Attend management team meetings.
 Mobilise new services.
 Take a leading role in the writing and development of tenders and bids for new services.
 Working within the agreed policies, principles codes of practice of FearLess, develop, implement, sustain and improve frameworks and systems to achieve objectives and priorities through effective procedures.
 Work with relevant senior managers to advise on formulating, upd ating monitoring relevant FearLess policies procedures, updating manuals as and when required, ensuring that support staff have appropriate access to them and record sightings of updates.
 Manage change in accordance with change control procedures.
 Liaise network with other agencies, statutory, voluntary, private as appropriate.
 Oversee the quarterly and annual reviews for Commissioners.
 Develop and manage own workload having the ability to work independently, using own initiative.
 Attend relevant local, regional and national groups, forums and meetings as appropriate.
 Contribute to the development of new projects as required by the Director of Service.
 Manage other tasks appropriate to the post as agreed with the Director of Service.
 Ensure all services meet with the requirements of accredited bodies, legislation, contractual obligations, best practice and FearLess policies.

SUPERVISORY ROLE
 Ensure the provision of line management, support and supervision for Service staff.
 Respond to complaints escalated from the projects.
 Develop and oversee project/service plans.
 Monitor compliance with procedures at project level.
 Chair project/service management meetings.
 Ensure project reports and returns are completed on time.
 Provide advice, information, training and support to staff related to organisation policies and procedures as required.
 Arrange training courses or identify training opportunities to ensure staff volunteers have access to specific knowledge related to r elevant issues for service delivery.

Health and Safety
All individual employees are required to promote a health and safety culture within the workplace, observe all health and safety rules and procedures, attend training courses as required and, where appropriate, conduct risk assessments e.g. VDU, maternity, lone working, H&S audits, etc.

Safeguarding/Disclosure and Barring Service
FearLess is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expec ts all staff and volunteers to share this commitment and bring any
concerns (whether in respect of service users or members of staff) to the attention of Safeguarding Leads immediately. This role will require an enhanced DBS check

Confidentiality and Data Protection
All employees must ensure that essential information of a sensitive and/or personal nature is not disclosed to, or discussed with, inappropriate persons and that all information is maintained in
accordance with the GDPR and other related legislation/requirements.

Equality and Diversity
FearLess is committed to encouraging equality, diversity and inclusion among our workforce and our service users, and eliminating unlawful discrimination. T he aim is for our workforce to be truly representative of all sections of society and our service users, and for each employee to feel respected and able to give their best. The role has the responsibility to ensure all duties and responsibilities are carried out in a manner which promotes FearLess’ Equality, Diversity and Inclusion policy.